I found the clip that the guest lecturer showed us at the end.
http://www.youtube.com/watch?v=59B_4gIimEk
Are you thinking with Portals?
Accidental Malicious Compliance
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Read Accidental Malicious Compliance
Customer: "They won’t accept my credit card."
I maintain eye contact with the customer and ask her to explain why whi...
2 hours ago

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